Technical Support Specialist

We are currently looking for a Technical Support Specialist for our partner fintech project.

Responsibilities

• Setup and configuration of the payment system (operation);
• Customer service - communication, ticket processing within the SLA, reporting problems, accidents, maintenance;
• Monitoring and incident response;
• Communication with partners;
• Connecting new partners, both merchant clients and payment solution providers;
• Communication with a cross-functional team;
• Assistance in reconciliations and analysis of data discrepancies.

Requirements

• Work experience - 3 years +;
• Experience in e-commerce (payment services, merchants, etc.);
• Knowledge of the structure of electronic payments;
• Experience with APIs and HTML;
• Log reading experience;
• Experience in creating technical documentation (manuals)
• Experience with CRM systems, monitoring systems;  
• Experience with Atlassian products, task tracking systems, help desks, and knowledge bases; 
• English level not lower than Intermediate (B2);

Your advantages:

• Experience with Git, SQL
• Work in international companies, in communication with clients in English and Russian;
• High level of responsibility and independence.

Conditions

• The option to work fully remote;
• Professional community that values initiative and collaboration;
• Growth environment: training, knowledge-sharing, and career opportunities;
• Competitive salary based on interview results.