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L1 B2BinPay

B2BROKER •

Argentina, Venezuela, Brazil, Chile, Uruguay (GMT -3/ -4) •

Работа в офисе • Опубликовано: 26 Nov 2025

Handling incoming requests from the first level of support, clients and other departments via Zendesk tickets (first response, triage, follow‑ups)
Monitoring of systems and alerts; initial incident investigation (L1), assist with L2 investigation tasks
Work independently on an issue relying on the knowledge gained and access to systems for which the technical department is responsible
Cooperate with other levels of support and departments of the company
Create and update knowledge base articles
Prepare, maintain, and monitor client-facing guides
Assistance with mentorship and onboarding of new colleagues

Reliability: official employment from the first day, bonuses, annual employee review (salary review or bonus, feedback on work results)
Stability: our clients are in different countries, therefore we are ready for any changes in work of any country
Development: a lot of projects and products, which means increasing expertise in working with different technologies, or even switching to completely new ones for you within the company
Active corporate life: we participate in thematic conferences and forums in our cool sphere of business, corporate parties in the best restaurants of the city with participation of stars, etc
Comfort: Offices are in different countries. You can work from anywhere in the world

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