Support Specialist L1

We are looking for a remote Support Specialist L1.

Responsibilities:

• Supporting clients throughout all stages of their interaction with the product (API consultation, assistance with testing, participation in onboarding to production)
• Providing support during clients’ daily work with the product: answering questions, assisting with the dashboard, helping identify bugs and issues
• Assisting the technical team, PM, and account manager in managing client accounts.
• Supporting operational processes when questions/issues arise during reporting or reconciliation
• Participating in monitoring product performance metrics and helping investigate drops/anomalies and incidents
• Maintaining high-quality communication standards
• Contributing to the improvement of support processes and documentation

We offer:

• Remote work 
• Flexible start of the working day
• Compensation for English classes