Senior Client Success Manager

Hi! I’m Kate, Team Lead of the Client Growth team at Evido by Aitarget.

We’re expanding, and I’m looking for a Senior Client Success Manager — someone who will become a trusted partner for our Enterprise-level clients, guide them through onboarding, and support their paid campaigns across platforms (with a strong focus on Meta).
This is a role for someone who loves working directly with clients, understands performance marketing, and can combine communication, technical knowledge, and independent decision-making. The role is more account-focused than buying-focused, with lots of ownership, learning and room to influence processes.
Key Responsibilities
Client management & onboarding
 

• Build long-term, trust-based relationships with Enterprise clients
• Lead onboarding: explain product logic, walk clients through key steps, answer early-stage questions
• Handle day-to-day communication: calls, presentations, proactive support, fast problem-solving

Work with advertising platforms

• Set up and manage campaigns in Meta Ads and Google Ads
• Oversee campaigns end-to-end: uploading creatives, monitoring performance, optimizing
• Advise clients on other platforms (TikTok, Telegram, Snapchat, DV360, X, etc.) — willingness to learn quickly is key

Data & insights

• Analyze campaign performance; prepare reports, presentations, recommendations
• Translate complex technical and analytical data into clear business insights

Cross-team & platform collaboration

• Respond quickly to client requests, including technical ones
• Communicate with Meta, TikTok and other platform support teams
• Work with internal teams: product, finance, sales, tech

Proactivity & client growth

• Identify opportunities for cross-sell and additional solutions
• Suggest improvements to internal processes and client journey
• (Nice to have) Mentor junior specialists

Requirements

Professional

• Hands-on experience with Meta Ads within the last 6 months — mandatory
• Experience with Google Ads — a strong plus
• 3–5 years in digital marketing: client service, account management, or performance management
• Ability to run several clients simultaneously
• Strong English for communication (calls + written) + Russian (profecional or native)
• Confident with Excel/Google Sheets for data analysis
• Excellent communication and structured thinking

Personal qualities

• Highly communicative and client-oriented
• Proactive, independent, decisive
• Detail-oriented and organized
• Able to work quickly and calmly under pressure
• Genuine desire to help clients and grow in digital/AdTech
• Strong written and verbal skills

Bonus points

• Experience with TikTok Ads, Telegram Ads, Snapchat, DV360, X, LinkedIn
• Experience preparing media plans and presentations

Why join us

• Remote work within GMT+3 to GMT+5
• Direct work with Enterprise clients and full ownership of their success
• Opportunity to influence product development and shape internal processes
• A culture that values expertise, autonomy, kindness and healthy communication
• Fast decisions, minimal bureaucracy, lots of space for initiative
• Growth in AdTech, cross-platform learning, and complex client cases

If this sounds like your kind of environment, I’d love to meet you!

Send your CV to 

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