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Technical support L1 SAAS representative (English)

B2BROKER •

South America region •

Работа в офисе • Опубликовано: 29 Jan 2026

Responding to tickets via helpdesk, handling Slack requests (no phone calls) according to the SLA
Processing incoming client requests in Russian and English language and gathering the maximum possible information to resolve an issue while maintaining a minimal response time
Monitoring of the status of services
Work independently on a problem with the use of existing knowledge bases and access to needed systems
Determine when a problem is beyond the current level of competence and needs to be escalated to the next level for further resolution
Cooperate with other levels of support and departments of the Company using Slack, Jira

Reliability: official employment from the first day, bonuses, annual employee review (salary review or bonus, feedback on work results)
Stability: our clients are in different countries, therefore we are ready for any changes in work of any country
Development: a lot of projects and products, which means increasing expertise in working with different technologies, or even switching to completely new ones for you within the company
Active corporate life: we participate in thematic conferences and forums in our cool sphere of business, corporate parties in the best restaurants of the city with participation of stars, etc
Comfort: Offices are in different countries. You can work from anywhere in the world

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