🔥

Подключите наш Telegram-бот и получайте мгновенные уведомления о новых предложениях из 10+ источников. Будьте первым, кто откликнется!

TechOps SAAS

B2BROKER •

South America region •

Работа в офисе • Опубликовано: 18 Apr 2026

Investigate and resolve customer technical issues end-to-end via helpdesk and Slack, working within SLA targets
Perform root-cause analysis using observability tools (Grafana, Datadog): analyze logs, metrics, and traces to diagnose problems independently
Build and maintain monitoring dashboards (Grafana or equivalent) to track service health, detect anomalies, and support proactive incident management
Write simple automation scripts (Python) for bulk operations — e.g., mass API retries, data migrations, batch status checks
Leverage AI tools (Claude, Cursor, ChatGPT) with integrated system access to accelerate troubleshooting — including prompt engineering, using AI skills/contexts, and working with MCP (Model Context Protocol)
Collect and structure full technical context (logs, alerts, code changes) for bug reports when escalation to development is required
Monitor service status proactively: identify and initiate resolution of incidents before customers report them
Collaborate with development, DevOps, and product teams via Slack and Jira for escalations and knowledge sharing
Contribute to the internal Knowledge Base to improve AI-assisted resolution and team efficiency

Reliability: official employment from the first day, bonuses, annual employee review (salary review or bonus, feedback on work results)
Stability: our clients are in different countries, therefore we are ready for any changes in work of any country
Development: a lot of projects and products, which means increasing expertise in working with different technologies, or even switching to completely new ones for you within the company
Active corporate life: we participate in thematic conferences and forums in our cool sphere of business, corporate parties in the best restaurants of the city with participation of stars, etc
Comfort: Offices are in different countries. You can work from anywhere in the world

🚀

Автоматическое поднятие на HeadHunter каждые 4 часа. Увеличьте свои шансы на успех в 10 раз!