Customer Success Manager

Creally is an AI-native platform that helps brands find, reach, and close deals with creators with fully custom AI agents. We're at an early stage - things move fast and the role is broad. You'll be the first dedicated CSM, owning the entire customer journey from onboarding to retention, working directly with the founders.

What this role actually is

Part support, part sales, part operations. You'll talk to customers daily, figure out what's broken or missing, and close the loop - both with the customer and with the product team. No playbook yet. You'll write it

Responsibilities:

• Own onboarding - get new customers using the product fast and successfully

• Manage ongoing relationships: check-ins, renewals, upsells

• Be the first line of support and triage issues independently

• Identify churn risk early and act on it

• Gather structured product feedback and translate it into clear customer requests

• Communicate product updates and reactivate dormant accounts

• 1-3+ years in a customer-facing role: account management, sales, or support

• Advanced English and Russian - you'll work with customers in both languages

• Comfortable with technical products - you don't need to code, but you need to learn fast and explain clearly and understand the logic behind features

• High emotional intelligence - you read situations well and know how to de-escalate

• Self-directed - you manage your own time and follow through without being asked twice

• Genuine interest in the creator economy and marketing

Strong pluses:

• Experience in cold outbound/SDR role

• Background in marketing/working with creators

• interest in data analysis and structured data

• You've built some automations for yourself using AI and can demonstrate it

• fully remote

• compensation in USD

• possible stock options after probation

• high paced environment with the team of various backgrounds, scattered across multiple countries