Support Specialist L2

An international product IT company that develops and supports high-load projects for large companies, most of which are online entertainment services, is looking for a Support Specialist L2.

Responsibilities:

• Provide the 2nd line of application technical support;
• Directly collaborate and integrate with the technology partners and customers;
• Communicate internally with project management, development, QA and CSM teams;
• Report bugs and improvements into product;
• Expand company’s support knowledge base;
• Debugging / integration of API;
• Troubleshooting technical bugs;
• Product performance monitoring via tools (Grafana, Kibana);
• Incident reporting.

What experience and knowledge the candidate needs:

• English level from B2 (strong written and spoken communication is a must);

• 1+ year experience in L2 / technical support role;

• Experience supporting web-based applications;

• Experience with logs analysis (Kibana, Grafana or similar tools);

• Understanding of REST API;

• Basic SQL (MySQL or similar);

• Experience with Jira and Confluence.

Benefits:

• Remote work.
• The opportunity to develop your competencies and apply your knowledge in practice.
• The opportunity to work on large projects.
• No bureaucracy, quick approval of necessary things.
• Paid vacation.
• Annual performance-based bonus.
• Training at the expense of the company.
• 4 day-off per year at the company's expense.