Billing Manager

SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.
It offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE’s method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers. 
With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. 

We are looking for a Billing Manager to join the Payments team and take ownership of payment risk management, routing experiments, and day-to-day billing operations support.
This role is focused on improving payment performance while keeping payment risks under control. The Billing Manager will work closely with Product, Engineering, Analytics, Operations, Customer Support, Legal, and external payment partners, including our payment orchestrator and PSPs.
The ideal candidate has strong experience in online payments, understands card payments and chargebacks, can work with data, and is comfortable coordinating operational processes across multiple teams and vendors.
 

What we’re looking for:

• 3+ years of experience in payments, billing operations, payment risk, fraud operations, fintech operations, or a similar role.
• Good understanding of online payments, card payments, refunds, disputes, chargebacks, and payment failures.
• Experience working with PSPs, payment gateways, acquirers, payment orchestrators, or fraud/risk tools.
• Ability to analyze data, find patterns, and explain issues clearly.
• Strong ownership and attention to detail.
• Ability to work with different teams: Product, Engineering, Analytics, Operations, Support, Legal, and external vendors.
• Good written communication skills and ability to document processes clearly.

What you'll do:

Payments risk management

• Monitor chargebacks, disputes, fraud patterns, refunds, failed payments, and other payment risk signals.
• Identify risk spikes early and coordinate actions to reduce them.
• Analyze payment risks by market, PSP, payment method, issuer, BIN, traffic source, and user segment.
• Help keep chargeback and fraud rates within acceptable limits for card schemes and PSPs.
• Work with Support, Operations, Product, and Legal to reduce preventable chargebacks and payment complaints.
• Prepare regular summaries on payment risk trends and key issues.

Routing and payment performance support

• Support routing experiments across PSPs, countries, payment methods, and user segments.
• Monitor the impact of routing changes on acceptance rate, chargebacks, fraud, refunds, costs, and payment stability.
• Help analyze whether a routing change is successful or creates additional risk.
• Maintain clear documentation of routing logic, active experiments, and historical learnings.
• Support the Payments Product Manager with recommendations based on payment data.

Billing operations

• Investigate payment-related issues, including failed payments, double charges, refunds, disputes, retries, renewals, and PSP incidents.
• Coordinate with Engineering when technical investigation or fixes are needed.
• Create and follow up on support tickets with PSPs and other vendors.
• Help Customer Support with clear explanations and instructions for payment-related cases.
• Document recurring issues, escalation flows, and operational