Technical Support Specialist L2

We are looking for a Technical Support Specialist L2 to join our team remotely.

Responsibilities:

• Responding to user and partner inquiries regarding technical issues and troubleshooting
• Investigating problems: searching and managing transactions, analyzing logs, working with databases, identifying errors, and reviewing product metrics
• Maintaining high-quality communication standards
• Analyzing existing technical issues and creating tasks for the development team to resolve them
• Contributing to improvements in support processes and documentation

We offer:

• Remote work 
• Compensation for English classes
• Flexible start of the working day