Support Specialist L1

We are looking for a remote Support Specialist L1.

Responsibilities:

• Support clients throughout all stages of interaction with the product (API consultations, assistance with testing, participation in client go-live / production launch)
• Support clients during day-to-day product usage: answer questions, assist with the personal account/dashboard, help document bugs and issues
• Assist the technical team, Product Manager, and Account Manager in client management
• Help investigate operations if questions/issues arise during reporting or reconciliation preparation
• Participate in monitoring product performance metrics and assist in investigating drops, anomalies, and incidents
• Maintain communication quality and support standards
• Participate in improving support processes and documentation

We offer:

• Remote work 
• Flexible start of the working day
• Compensation for English classes