Data Centre Infrastructure Services Engineer

• Support and maintenance of Data Center infrastructure and environment;
• Backend hardware support and maintenance;
• Installation, administration and support of storage systems (NetApp, Dell EMC, HP 3PAR, EVA, MSA);
• Installation and support of server infrastructure (HP Blade, Cisco UCS, HP ProLiant, converged systems);
• Administration of backup systems and tape libraries;
• Windows Server administration and recovery procedures;
• Monitoring of infrastructure, reporting and inventory control;
• Incident, request, asset, configuration and capacity management via ITSM;
• Hardware installation, replacement and decommissioning through Change Management;
• Data Center operations support, including power, cooling and facilities coordination;
• Support of SAP, CCTV, ACS and enterprise systems infrastructure;
• Participation in disaster recovery and business continuity activities;
• Remote sites support and infrastructure maintenance;
• Supervision of engineers and team activity planning;
• Documentation development and maintenance for ITSM processes and policies.

Education:

• Bachelor’s degree or higher in Engineering, Information Technology or related field.

Knowledge:

• Networking fundamentals: TCP/IP, file transfer and secure file transfer protocols, Internet Information Server systems/software administration: server roles installation and configuration, security levels and permissions, installation of third-party software, backup systems;
• Back-end Infrastructure Systems (Servers, Tape Libraries, Virtual Infrastructure components, etc.) and Services (Microsoft: AD, DNS, DHCP, Clustering, Print & File, Messaging; ESX, etc.);
• Storage Infrastructure technologies (SAN, NAS using block storage, FC, NFS, ISCSI, etc.)
• Working with multi-vendor monitoring and management tools/protocols such as iLO, CIMC, IPMI, SNMP;
• Technological processes of Data Center – air cooling (air conditioning equipment), power supply (Uninterrupted Power Supply, Power Distribution Units, Emergency Generator Units), fire safety (Fire Suppression Systems);
• IT service delivery & support processes based on international standards, best practices and frameworks (ISO 270001/2, COBIT, ITIL, ISO 9001 etc.);
• Managing Data Center Infrastructure Monitoring software;
• Uptime Institute Data Center Certification and TIA and ASHRAE Standards;

Experience:

5+ year experience in:

• Supporting Backend hardware equipment (HPE, DELL, VCE, EMC, Cisco, NetApp etc.);
• Budgeting, compilation of work plans, equipment upgrades, project surveys, control of the technical staff, repair and maintenance works with Data Centers Infrastructure;
• Monitoring of Data Center - temperature indicators;

Certification:

• Preferred to have: Certified Data Center Professional(CDCP);
• Preferred to have: Accredited Operations Specialist (AOS)
• Preferred to have: ITIL Foundation;
• Preferred to have: Microsoft Certified Associate.