AbuDhabi Onsite IT Support engineer

Join our dynamic technology team as a key player in delivering exceptional front-line support. This role is ideal for a hands-on problem-solver who excels in direct client interaction and is passionate about providing high-quality technical solutions. You will be the face of our IT services, ensuring smooth operations for our partners and customers.

• Serve as the primary point of contact for resolving technical inquiries and issues reported via multiple channels (service desk system, email, phone).
• Conduct onsite visits to client locations to perform installations, configurations, and troubleshoot complex hardware and software incidents.
• Offer expert advice and consultations on IT infrastructure, including system assemblies, software setup, and peripheral connectivity.
• Diagnose and resolve problems related to Microsoft environments: Windows 10/11, Office 365, Active Directory user management, and basic network connectivity.
• Perform first-line technical support with a focus on clear communication and timely resolution.
• Conduct root cause analysis for incidents, perform software testing, and document problem-solving steps.
• Accurately log, track, and update all service requests in our ticketing platform, ensuring full transparency and record-keeping.
• Act as a trusted technical liaison, building and maintaining strong relationships with clients and business partners.
• Collaborate closely with internal sales and technical teams to ensure seamless service delivery.
• Proactively expand your expertise in the evolving technologies supported by our team.
• Execute product implementations, system upgrades, and configuration changes as required.

• Competitive employment package fully compliant with UAE labor regulations, including visa sponsorship.
• Comprehensive medical insurance coverage.
• Annual travel allowance.
• Opportunities for professional growth through tailored development plans and a clear career progression framework.
• A full-time position in a collaborative work environment.

Note: The role is hybrid (remote from home + regular visits to the client side), the operational base for this role will be in Abu Dhabi.