Customer Support Manager

We are an IT company with offices in five countries: Armenia, Brazil, Hungary, Kazakhstan, and Cyprus. Our team consists not just of skilled professionals, but true enthusiasts of digital business transformation. Constantly improving, we develop a product that has already been chosen by entrepreneurs in 81 countries — and this is just the beginning.

We are currently looking for an experienced Customer Support Manager. to join our team.

What You’ll Do

• Manage and develop relationships with an active client base.
• Identify client needs related to using the system.
• Inform clients about available ways to learn and explore our platform.
• Consult and assist clients with payments for additional Altegio products.
• Handle challenging client situations: identify reasons for cancellations, communicate the value of our cooperation, and work on client retention.
• Maintain all necessary documentation and reports in the CRM system.
• Negotiate and conclude service agreements.

What We Expect

• At least 6 months of experience working with clients or in customer service.
• Excellent verbal and written communication skills.
• Strong computer literacy (you’ll be working with a complex IT product).
• Ability to prioritise effectively and work in a multitasking environment.
• Proactive attitude, motivation, and energy to achieve results.
• Strong communication skills and openness to people.
• Willingness to accept constructive feedback and learn from it to grow and become the best version of yourself.
• Experience working with CRM systems.

Nice to Have

• Experience in customer service.
• Experience with subscription-based services, advertising, or digital products.
• Knowledge of the Armenian language is desirable.
• English proficiency at B1 level or higher.

What We Offer

• Official employment.
• A new, comfortable office in the centre of Yerevan.
• Work schedule 5/2 (option for alternate days off), from 10:00 to 19:00 or 09:00 to 18:00.
• Discounts on beauty services from partner clients;
• One paid day off for your birthday.;
• Company-sponsored English language classes.