Customer Success Specialist

Customer Success Specialist

HUNTME GROUP is looking for a proactive and client-oriented Customer Success Specialist to join our team in a hybrid work format.

We are looking for a candidate who can build strong relationships with clients, understand their needs, support product usage, and help customers receive maximum value from our services. Candidates with experience in startups, SaaS, HR-tech, IT, or other tech projects will be highly preferred.

Location

Tashkent / Hybrid format

Company

HUNTME GROUP

Position

Customer Success Specialist

Key Responsibilities

• Manage communication with clients and provide high-quality support.
• Help customers understand and effectively use the company’s products or services.
• Build long-term relationships with clients and increase customer satisfaction.
• Identify client needs, questions, problems, and improvement opportunities.
• Support onboarding of new clients and guide them through the product/service.
• Monitor customer experience and proactively prevent dissatisfaction.
• Collect client feedback and share insights with product, sales, and management teams.
• Prepare reports on client activity, satisfaction, issues, and retention.
• Work closely with internal teams to solve customer requests quickly and professionally.
• Support upsell, cross-sell, and customer retention activities when needed.

Requirements

• Minimum 2 years of experience in customer success, account management, client support, sales support, project coordination, or a related field.
• Good English communication skills.
• Experience working in startups, tech companies, SaaS, HR-tech, or digital projects is preferred.
• Strong communication and problem-solving skills.
• Ability to understand customer needs and explain solutions clearly.
• Customer-oriented mindset and high level of responsibility.
• Ability to work with CRM systems, Google Workspace, Excel/Google Sheets, task trackers, or customer support tools.
• Strong organizational skills and ability to manage multiple clients or tasks.
• Ability to work both independently and in a team.
• Positive attitude, flexibility, and willingness to learn.

Preferred Skills

• Experience in SaaS or HR-tech products.
• Understanding of customer onboarding and retention processes.
• Experience with CRM systems and client communication tools.
• Ability to analyze customer feedback and suggest improvements.
• Experience working with B2B clients.
• Knowledge of startup culture and fast-changing work environments.

We Offer

• Hybrid work format.
• Opportunity to work in a growing tech-oriented company.
• Professional and supportive team.
• Practical experience in customer success, HR-tech, and digital projects.
• Opportunities for growth and professional development.
• Interesting tasks and direct impact on customer experience.