Senior Client Success Manager

Evido is a leading marketing and adtech company specializing in providing advanced and efficient marketing solutions across multiple platforms, including Meta, TikTok, and Telegram.
We help high-potential markets grow faster by adopting innovative strategies, data-driven approaches, and scalable solutions.

We’re expanding, and we are looking for a Senior Client Success Manager — someone who will become a trusted partner for our Enterprise-level clients, guide them through onboarding, and support their paid campaigns across platforms.

This is a role for someone who loves working directly with clients, understands performance marketing, and can combine communication, technical knowledge, and independent decision-making.

Key Responsibilities

Enterprise client management

• Build long-term relationships with Enterprise clients and act as their trusted advisor

• Lead onboarding: explain product logic, walk clients through key steps, answer early-stage questions

• Drive regular сlient performance reviews and commercial conversations

• Resolve complex client issues in collaboration with internal teams

Operational excellence

• Own operational processes related to Enterprise clients and ensure smooth execution across teams

• Monitor internal workflows, identify bottlenecks and drive process improvements

• Help scale the Client Success function by improving documentation, playbooks and internal processes

Cross-functional collaboration

• Work closely with advertising platforms (Meta, TikTok, Google and others) on escalations and partnership initiatives

• Coordinate internal stakeholders to deliver the best client experience

• Support strategic initiatives and participate in launching new products and workflows

Data & business insights

• Analyze client performance, commercial metrics and operational data

• Prepare presentations, reports and recommendations for clients and internal stakeholders

• Translate complex information into clear business actions

Team development

• Share knowledge with teammates and support onboarding of new employees

• Take ownership of internal initiatives and gradually develop leadership skills

• Be ready to grow into a Team Lead role as the team expands

What we're looking for

Professional

• 5+ years of experience in digital marketing, AdTech, media agencies or performance marketing

• Strong understanding of the digital advertising ecosystem (Meta, Google, TikTok or similar platforms)

• Experience managing Enterprise or strategic clients

• Experience coordinating multiple stakeholders and leading complex projects

• Strong analytical skills and confidence working with data in Excel / Google Sheets

• Excellent English (C1/C2) and Russian (C1/C2)

• Ability to balance commercial thinking with operational execution

Personal qualities

• Proactive and ownership-driven

• Strong organizational and project management skills

• Excellent communication and stakeholder management

• Calm under pressure and comfortable solving ambiguous problems

• Structured thinker with strong attention to detail

• Passion for building processes and improving the way teams work

Bonus points

• Experience mentoring colleagues or leading projects without formal people management

• Experience building or optimizing operational processes

• Experience working with international clients

Why join us

• Remote work within GMT+3 to GMT+5

• Direct work with Enterprise clients and full ownership of their success

• Opportunity to influence product development and shape internal processes

• A culture that values expertise, autonomy, kindness and healthy communication

• Fast decisions, minimal bureaucracy, lots of space for initiative

• Growth in AdTech, cross-platform learning, and complex client cases

If this sounds like your kind of environment, We'd love to meet you!