Customer Account Executive

About Musaffa

Musaffa is a US-based Islamic fintech company building global solutions for Shariah-compliant investing.

Our platform serves more than 640,000 users across 200+ countries, with over 1.2 million app downloads and a 4.8-star average rating. Musaffa provides tools for halal stock and ETF screening, investment research, and portfolio management.
We are looking for a Customer Account Executive to support our international users and help them successfully use Musaffa’s products.

The Role

You will communicate with users through CRM and email, support them during onboarding, and help resolve account and platform-related questions.
All customer communication and internal collaboration will be conducted in English.

Responsibilities

• Contact newly registered and inactive users.
• Explain Musaffa’s products using approved materials.
• Support users with registration, KYC, and account setup.
• Handle customer emails and support requests professionally.
• Record customer interactions and follow-ups in the CRM.
• Escalate technical, legal, compliance, or account-related issues.
• Share customer feedback with Product, Tech, Legal, and Research teams.
• Meet customer activation, response-quality, and service targets.

Requirements

• Excellent written and spoken English.
• IELTS overall score of at least 7.0.
• IELTS Writing and Speaking scores of at least 7.0.
• Strong professional communication and active-listening skills.
• Ability to write clear, accurate, and customer-friendly emails.
• 0–3 years of experience in customer support, sales, account management, fintech, banking, or financial services.
• Basic understanding of stocks, ETFs, portfolios, and investment risk.
• Strong organisational and CRM management skills.
• Ability to work scheduled hours aligned with European and US customers.
• Fast learner with strong attention to detail.

What Musaffa Offers

• Competitive salary.
• Full product and platform training.
• International fintech experience.
• Direct collaboration with Product, Tech, Legal, Compliance, and Research teams.
• Professional growth opportunities.

How to Apply

Please complete the application form and submit:

• A CV in English, maximum two pages.
• A Short cover note in English explaining why you are a strong fit for the role.
• An IELTS certificate or another accepted English-language qualification.
• Academic and other supporting documents may be requested from shortlisted candidates.

Only applicants who meet the English-language and communication requirements will proceed to the next stage.