L1/L2 Support Engineer

Nauchsoft, an international software development and IT consulting company, is looking for a full-time L1/L2 Support Engineer. We have been in the IT business for 37 years and continue growing.

Currently, two work schedule options are available:

Weekday Schedule (Full-time)

• Monday to Friday
• 8-hour workday with a 1-hour break
• Working hours aligned with the U.S. time zone, typically starting at 5:00 PM or 6:00 PM (local time).

Rotating Shift Schedule (2-on / 2-off)

• Day 1: 10:00 AM – 10:00 PM
• Day 2: 10:00 PM – 10:00 AM (night shift)
• Followed by one recovery day after the night shift and two days off, after which the rotation repeats.

Responsibilities:

• Create, update, and deactivate insurance agent and carrier accounts
• Manage user access, roles, licenses, and permissions across multiple platforms
• Perform onboarding and offboarding activities
• Handle password resets and account recovery
• Maintain accurate agent and carrier data across numerous systems
• Communicate with insurance carriers and third-party vendors to clarify requirements and resolve access issues

Requirements:

• Fluent English (Intermediate+/B2 or higher), especially strong written communication
• Experience in administrative support, account administration, or access management
• High level of attention to detail and ability to work with large volumes of data
• Ability to work with many systems, websites, and platforms simultaneously
• Strong organizational skills and ability to follow procedures and instructions
• Comfortable communicating with external companies and stakeholders via email and ticketing systems