Senior Account Manager

We are a fast-growing international SaaS company with offices in Hungary, Brazil, Armenia, Kazakhstan, and Cyprus.
Our product helps service businesses accept online bookings, automate operations, and grow revenue.
Today, entrepreneurs in 81 countries already use our platform — and we’re just getting started.

We are looking for a strong Senior Account Manager with a background in SaaS to own and grow relationships with our active client base. You will be the key point of contact for clients, helping them get maximum value from Altegio, driving subscription renewals, and reducing churn. This role combines account management, retention, and commercial skills: you will consult clients on payments and additional products, handle challenging situations, and negotiate service agreements.

Requirements
- 3+ years of experience in account management, customer success, or renewals in a SaaS company
- Proven track record of subscription renewals, upsells, and churn reduction
- Strong understanding of SaaS metrics (churn, retention, NRR, LTV) and how to influence them
- Excellent negotiation and objection-handling skills, experience with difficult client conversations
- Experience working with CRM systems and maintaining accurate documentation and reporting
- Fluent communication skills; ability to clearly explain product value to clients

Responsibilities
- Manage and develop relationships with an active client base
- Identify client needs related to using the system and consult on the best ways to learn and explore the platform
- Drive subscription renewals and proactively work on client retention
- Handle challenging client situations: identify reasons for cancellations and communicate the value of continued cooperation
- Consult and assist clients with payments for additional Altegio products (upsell/cross-sell)
- Negotiate and conclude service agreements
- Maintain all necessary documentation and reports in the CRM system

Nice to have
- Experience in beauty, wellness, or service-business software, bank
- Experience building or improving retention playbooks and renewal processes

Working Conditions

• A new, comfortable office in Yerevan;
• Work format: Full-time, office-based;
• Discounts on beauty services from partner clients;
• One paid day off for your birthday;
• Flexible Public Holiday Policy: opportunity to work on public holidays and take a replacement day off at a later, mutually agreed time;
• Free coffee and tea throughout the workday to support your comfort and productivity;
• A rapidly growing business with career growth opportunities;
• A friendly, young team.