Relationship Manager

Important: Relocation is not offered for this role!

Responsibilities:

• Manage a portfolio of corporate and individual clients and act as their main point of contact for banking-related matters
• Assess clients' business models, jurisdictions, ownership structures and banking/payment requirements.
• Identify suitable banks, EMIs, PSPs, based on each client
• Manage the end-to-end corporate and personal account opening
• Prepare and review KYC/KYB documentation
• Coordinate Source of Funds (SOF), Source of Wealth (SOW), business activities
• Liaise directly with banks, EMIs and other financial providers regarding applications, additional information requests and ongoing account matters
• Manage periodic KYC/KYB and ensure requests are completed within required deadlines
• Support clients with account management
• Assist with payment-related matters, including payment requests, rejected/returned payments and investigations
• Coordinate internally with Compliance, Legal, Finance and other departments where required
• Maintain accurate and up-to-date client records, provider information and case statuses
• Monitor ongoing cases and ensure agreed internal SLAs and service standards are met
• Build and maintain strong professional relationships with clients and financial providers
• Identify potential issues early and escalate complex or high-risk cases when required

Requirements:

• Relevant experience in Banking, Payments, FinTech, EMI/PSP or Financial Services
• Previous experience with iGaming and Forex/CFD industries is required.
• Strong knowledge of KYC/KYB, corporate onboarding, EDD, SOF/SOW and periodic reviews
• Experience working with Banks, EMIs, PSPs, Acquirers and Crypto Providers.
• Ability to assess business models, corporate structures, transaction flows and jurisdictions
• Experience with international and high-risk clients
• Strong client relationship, communication and problem-solving skills
• Excellent organisational skills and ability to manage multiple cases and deadlines
• Fluent English and Russian

Working conditions:

• Competitive remuneration
• Convenient location in Limassol
• Work permit support
• On-site meals (breakfast and lunch)
• Opportunities for professional growth
• Friendly working environment