Support Specialist L1-L2

We are looking for a Support Specialist L1-L2 to join our banking team remotely.

Responsibilities:

• Support clients throughout all stages of their interaction with the product, including API guidance, assistance with testing, and support during the transition to production.
• Provide ongoing client support, answer product-related questions, assist with the client portal, and help identify and document bugs and issues.
• Support the technical team, Project Manager, and Account Manager in managing and assisting clients.
• Assist with investigating transactions and operations when questions or issues arise during reporting and reconciliation processes.
• Participate in monitoring product performance metrics and help investigate performance drops, anomalies, and incidents.
• Maintain high standards of communication and customer service.
• Contribute to improving support processes and documentation.

We offer:

• Remote work
• Compensation for English classes
• Flexible start of the working day