Operations manager (Logistics company)

Operations Manager

Department: Operations / Management
Position: Operations Manager
Number of openings: 1
Planned start date: October, 2026
Employment type: Full-time
Work schedule: 5 days per week, 17:00–2:00
Business trips: As required
Salary: $5,000–$8,000 per month + performance-based bonus

About the Role

We are looking for a highly experienced and results-driven Operations Manager who have worked in this role in a logistics company before to lead and develop a large team, strengthen management processes, and ensure operational efficiency across the company.

The ideal candidate has proven experience managing 30+ employees, working through Team Leads and middle managers, improving productivity, implementing KPIs, resolving operational problems, and delivering measurable business results.

This is a senior management position reporting directly to the CEO and Business Owner.

Key Responsibilities

• Lead and manage a team of 30+ employees through Team Leads and department managers.
• Establish an effective management and reporting structure.
• Monitor the performance of Team Leads and other managers.
• Ensure timely execution of tasks and company decisions.
• Improve team productivity, efficiency, and discipline.
• Identify operational bottlenecks and implement effective solutions.
• Establish clear KPIs and performance monitoring systems.
• Strengthen communication between senior management and employees.
• Identify and prevent favoritism, conflicts, unhealthy workplace relationships, and management weaknesses.
• Delegate responsibilities effectively and maintain accountability.
• Make independent operational decisions within the scope of authority.
• Prepare clear and structured reports for the CEO and Business Owner.
• Develop and implement initiatives aimed at improving business performance.
• Contribute to recruitment, promotion, performance evaluation, and disciplinary decisions within the assigned authority.
• Introduce best practices and management solutions based on previous professional experience.

Key Objectives for the First 3 Months

During the first three months, the Operations Manager is expected to:

1. Fully understand the existing management system and analyze current team workflows.
2. Establish an effective management system for a 30+ person team.
3. Build an efficient management structure through Team Leads and other managers.
4. Develop specific initiatives to increase team productivity and operational efficiency.
5. Identify key operational problems and introduce mechanisms for their timely resolution.
6. Identify and prevent favoritism, internal conflicts, unhealthy relationships, and weak management practices.
7. Establish effective communication between management and employees.
8. Develop appropriate management KPIs and control indicators.
9. Provide at least 3 practical improvement proposals based on previous management experience.

Requirements

Mandatory Requirements

• 5+ years of management experience.
• At least 1–2 years of experience managing a team of 30+ employees, either directly or through a management structure.
• Proven experience managing Team Leads, department heads, or middle managers.
• Higher education.
• Strong operational and people-management skills.
• Ability to demonstrate measurable management results from previous positions.
• Ability to independently make decisions and take responsibility for business outcomes.
• Strong leadership, communication, delegation, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.

Languages

• Uzbek — fluent/professional level, mandatory.
• Russian — good/professional level.
• Ability to communicate clearly, confidently, and professionally with employees in Uzbek.
• English-fluent (IELTS 8 or higher)

What We Expect You to Demonstrate During the Interview

We are not looking for someone who simply says, “I managed a team.”

You should be able to clearly explain your real management experience using the Situation → Action → Result approach.

You should be prepared to answer questions such as:

• What position did you start from?
• How many people did you manage?
• What was the team’s situation when you took over?
• What changes did you implement?
• By how much did productivity improve?
• How did you optimize costs or budgets?
• What specific problem did you solve and what approach did you use?
• What measurable results did you deliver for the company?
• What KPIs or other figures can confirm your results?

Candidates with strong practical examples and measurable achievements will be prioritized.

Core Skills

• Large-team management
• Operations management
• Team Lead and middle-management supervision
• Leadership and delegation
• KPI management
• Performance management
• Productivity improvement
• Employee supervision
• Conflict resolution
• Employee relations
• Problem-solving
• Decision-making
• Operational planning
• Internal communication
• Management reporting
• Process improvement
• Cost optimization
• Accountability and discipline

Personal Qualities

We Value

• Integrity
• Accountability
• Strong leadership
• Decisiveness
• High communication skills
• Charisma and personal authority
• Stress resilience
• Initiative
• Result-oriented mindset
• Discipline
• Strong sense of responsibility
• Ability to defend a position professionally
• Ability to take ownership of problems and find solutions independently

We Do Not Expect

• Avoiding responsibility
• Fear of making decisions
• Inability to defend a professional position
• Constantly escalating problems instead of solving them independently
• Favoritism
• Indifference to unhealthy workplace relationships
• Waiting for instructions instead of taking initiative
• Refusing to take responsibility for results

Position Scope

The main purpose of the Operations Manager is to ensure that the company’s teams operate effectively, strengthen the management chain between leadership and employees, and achieve established business objectives.

The Operations Manager will be responsible for the team’s daily operations, discipline, productivity, management effectiveness, and overall performance.

Key Areas of Responsibility

• Overall team performance
• Employee productivity
• Team Lead performance
• Internal communication
• Task execution and follow-up
• Team discipline
• Employee relations
• KPI achievement
• Timely identification and resolution of problems
• Proper communication and implementation of management decisions

Authority

The Operations Manager will have the authority to:

• Make recommendations regarding hiring and termination of employees and make decisions within the assigned authority.
• Allocate tasks and responsibilities.
• Evaluate Team Lead performance.
• Propose changes to team workflows and management processes.
• Establish performance measures and improvement actions within the approved framework.
• Recommend disciplinary actions when necessary.
• Make independent operational decisions within the scope of responsibility.

Reporting Structure

Reports to: CEO / Business Owner

Directly manages:

• Team Leads
• Department Heads / Responsible Managers
• Employees assigned under the Operations Manager’s area of responsibility

Compensation & Benefits

Monthly salary: $5,000–$8,000

Additional benefits: According to the company’s current social benefits package.

Performance bonus: Additional performance-based bonus may be available depending on results.

Why Join Us?

This is an opportunity to take a key operational leadership role, influence management systems, lead a large team, and directly contribute to the company’s business results.

If you have a proven track record of building effective teams, improving productivity, solving complex management problems, and delivering measurable results, we would like to hear from you.