People Experience Manager

People Experience Manager

About the company

TBC Bank Group PLC established TBC Uzbekistan with the strategic aim of facilitating the group's global expansion efforts. In 2018, the team successfully introduced the pioneering neobank, Space, in Georgia. Building upon this success, subsequent efforts were directed towards the creation and launch of the fully digital bank in Uzbekistan, TBC UZ, in 2020. In a significant move towards enhancing its foothold in the Uzbek market, the group acquired Payme, a prominent local payments provider and esteemed brand among the Uzbek populace, in 2023.

Presently, a dedicated team of 4,000 professionals representing 28 nationalities collaborates to advance TBC's international presence. Space International spearheads the provision of cutting-edge technologies and top-tier professional services, while the local teams at Payme and TBC Uzbekistan drive sustained growth and operational excellence.

Role Overview:

The People Experience Manager will own the end-to-end employee experience strategy and ensure a consistent, engaging journey across the employee lifecycle. The role will lead the design and continuous improvement of key experiences, including onboarding, workplace, access, offboarding, and alumni journeys. They will build and manage employee listening mechanisms, using engagement, pulse, exit, and stay surveys to generate actionable organizational insights. The role will also drive culture and sentiment analytics, identifying employee pain points and opportunities to improve engagement and organizational effectiveness. Finally, the People Experience Manager will establish experience standards, KPIs, and governance frameworks while providing data-driven insights and executive-level reporting to continuously improve the employee experience.

Key Responsibilities:

1. Employee Experience Design

• Own the end-to-end employee journey across key lifecycle stages.
• Design and continuously improve onboarding experiences and governance.
• Develop and manage offboarding and alumni experiences.

2. Workplace & Access Experience

• Drive the digital workplace experience across employee-facing platforms and tools.
• Own access management experience, including systems, tools, and permissions.
• Oversee the physical workplace experience, including office arrival, access badges, workspaces, and facilities.

3. Employee Listening & Organizational Insights

• Design and manage employee engagement surveys.
• Develop and implement pulse survey programs.
• Establish exit and stay survey methodologies.
• Build an integrated employee feedback ecosystem and listening strategy.

4. Culture, Engagement & Sentiment Analytics

• Conduct culture and sentiment analysis to identify key employee experience trends.
• Provide insights into organizational climate and employee sentiment.
• Develop employee experience scores and lifecycle analytics to measure experience across key employee touchpoints.

5. Employee Experience Governance & Continuous Improvement

• Establish employee experience standards and service quality frameworks.
• Define and govern experience KPIs and SLAs.
• Conduct root cause analysis to identify and address employee pain points.
• Develop employee experience dashboards and executive-level reporting.

What We Offer:

• Full support and career-development resources to maximize your potential along our career journey
• Market competitive total compensation package
• 100% company-paid for every employee’s medical insurance
• Benefits and incentives to stay healthy and fit
• English language classes
• Possibility of being involved in an international project
• Junk Fridays, fruit days, terrace BBQs, and many more
• Occasional travel for meetings and training sessions