Customer Support Specialist

Key Responsibilities:

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills and Knowledge:

• Excellent oral and written communication skills for both Russian and Kazakh languages.
• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.
• Proficiency in PC and basic office programs.
• Skills in working with CRM systems and other specialized software.

Conditions:

• 2/2 schedule (two days on, two days off), 12-hour shifts ( 1 hour break) day shift from 9:00 AM to 21:00 PM, night shift from 21:00 PM to 9:00 AM, and afternoon/mid shift from 11:00 AM to 23:00 PM.
• Office-based work in Almaty.
• Fixed pay rate: 2,420 tenge per hour (gross salary).
• Official employment.