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IT Support Specialist

Mary Kay ,Kazakhstan •

Алматы •

Гибрид • Опубликовано: 02 Nov 2026

Responsibilities:

End-user support L1/L2 technical user support
Diagnosing and resolving issues related to software, hardware, networks, printing, mobile devices, and Microsoft 365
Providing support via Service Desk, email, and corporate communication tools
Escalating complex issues to specialized teams and keeping users informed about the status of their requests
Incident and request management Logging and processing tickets within an ITSM system
Adhering to SLAs and support protocols
Maintaining and updating the knowledge base and technical documentation
IT procurement (collecting quotes, purchasing, tracking requests, etc.) and vendor management
Managing company hardware and assets
Managing the user lifecycle (supporting IT-related processes, preparing hardware and software, and handling user accounts and access rights)
Managing access and information security (supporting IAM and ensuring device compliance with security policies)
Supporting business applications and IT operations
Documenting and improving IT processes

Requirements:

Proficiency in English (confident working level) is mandatory
At least 3 years of experience in IT Support, Service Desk, or Desktop Support
Solid knowledge of Windows, Microsoft 365, device support, and mobile technologies
Experience working with Microsoft Intune, Entra ID (Azure AD), and ITSM systems (e.g., ServiceNow, Jira)
Understanding of networking fundamentals, information security, access management, and IT asset management
Strong diagnostic, communication, and organizational skills, with a focus on effective user interaction
Experience working with vendors: handling procurement, quotes, deliveries, warranties, and licenses
Ability to independently manage tasks from start to finish, set priorities, and collaborate with international teams
A university degree in IT/Computer Science is preferred

Terms:

Flexible work schedule (options: 8:00–17:00, 9:00–18:00, or 10:00–19:00) available after the probationary period, including the option to work remotely for up to 2.5 days per week
Meal allowance
Health insurance for employees and their family members (provided after the probationary period)
Bonuses in the form of company products
Comfortable office located in the city center
Competitive salary

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