Technical support specialist of the 2nd line/ Perm (no calls)

We invite you to join our team as a Technical Support Specialist 2 lines

Area of Responsibility:

• Analyzing user requests;
• Providing consultations;
• Transfer of requests to the specialists of the 3rd line;
• Testing of implemented improvements;
• Informing users about planned technical works.

Our expectations:

• At least a high school diploma or higher education;
• Experience working with Information Systems as an advanced user/technical support specialist;
• Experience of interaction with related specialists (developers, analysts, testers, users);
• Experience working in tech support (chats, calls, receiving requests);
• Multitasking skills, quick and independent decision-making in non-standard situations.

Will be a plus:

• Experience in drafting technical documentation;
• Experience working with service desk (system of automation of technical support work with client requests);
• Experience with BI systems;
• Knowledge of Prognoz Platform.

We guarantee you:

• Work in an accredited IT company;
• Official employment in accordance with the Labor Code of the Russian Federation from the first working day;
• Competitive “white” salary;
• Work schedule from 11:00 to 20:00;
• Partial compensation for fitness;
• Comfortable office on the territory of the Morion Digital Technopark;
• High ergonomic working space;
• A rich, active and full of discoveries corporate life.