Service Manager

We invite Service Manager to join our team!

Area of Responsibility:

• Management of technical support team;
• Preparation of system reports on requests and labor costs according to the regulations;
• Control over implementation of change requests according to the schedule, compliance with SLA on work with requests;
• Preparation of response letters to customer requests, organization of evaluation and preparation of documents on implementation of change requests;
• Taking measures to improve the quality of technical operation and maintenance of the customer’s systems;
• Representing the company’s interests at meetings with the customer.

Our expectations:

• At least a high school education;
• Experience in technical support;
• Communication skills, trainability, analytical mind;
• Negotiation skills and experience in handling objections;
• Knowledge of ITIL will be a plus.

We guarantee you:

• Work in an accredited IT company;
• Official employment in accordance with the Labor Code of the Russian Federation from the first working day;
• Competitive “white” salary;
• Work schedule from 11:00 to 20:00 (Saturday, Sunday – weekends);
• Partial compensation for fitness;
• Comfortable office on the territory of the Morion Digital technology park;
• High ergonomics of the working space;
• A rich, active and full of discoveries corporate life