Customer Support Specialist

We’re a company providing first-line customer support for the iGaming industry, and we’re growing fast. We’re looking for a VIP Customer Support Specialist who knows how to treat clients like royalty and keep things running smoothly.
What you’ll do:

• Deliver premium support to VIP clients via chat and email.
• Handle requests, bonuses, and account-related issues.
• Act fast in urgent or complex situations.
• Retain clients and keep them engaged.
• Build strong, trust-based relationships with VIPs.
• Collect feedback and help improve the service.
• Collaborate with internal teams and keep reports and documentation up to date.

What we expect:

• English B2–C1, both written and spoken.
• Confident PC user with fast typing skills.
• Strong attention to detail, multitasking, empathy, and a helpful mindset.
• Experience with VIP or high-value clients (chat/email support).
• Nice to have: iGaming experience.
• Valid work authorization for Belarus.

We offer:

• 100% remote work.
• Official employment.
• Full paid onboarding.
• Perks: health (mental & physical), English lessons, sports, discounts, events, gifts.
• Salary (fixed + KPIs) tied to EUR rate.

If this sounds like your vibe, apply now
(*) вакансия, планируемая к созданию и/или замещению (перспективная).