Delivery Manager (Customer Experience)

Responsibilities

• Own the team's cadence: sprint planning, daily sync, backlog refinement, review and retrospective — and the follow-through on retro actions.
• Run estimation against a clear spec; record assumptions and confidence; track estimate vs. actual so forecasts get better each sprint.
• Keep work flowing: limit work in progress, spot stalled tickets early, remove blockers or escalate them the same day.
• Check every item before it enters a sprint: acceptance criteria, designs, API contracts, dependencies, compliance gate, rollback plan. Nothing half-defined goes to engineers.
• Break features into shippable increments with the PM and Engineering Lead, so value lands in weeks, not quarters.
• Keep Jira an accurate picture of the work — clean tickets, real statuses, no shadow backlogs.
• Run the release process for the AhaPay mobile apps, web and merchant integrations: release trains, app-store submissions, feature flags, staged rollouts, rollback.
• Coordinate QA and UAT; own the launch checklist — tests passed, risk and compliance gates cleared, Customer Support and Merchant Success briefed, monitoring in place.

Requirements

• 3–5 years in software delivery, including at least 2 years as a Delivery Manager, Scrum Master, Technical Project Manager or Engineering/Release Manager working directly with a development team.
• Shipped consumer mobile apps: release trains, App Store and Google Play submissions, feature flags, staged rollouts.
• Hands-on with Scrum and Kanban — you know when to use each, and when a ceremony is waste.
• Strong Jira skills, including boards, workflows and delivery reporting.
• Delivery metrics fluency: velocity, cycle time, throughput, say/do ratio, and how to forecast from them.
• Clear written and spoken English; able to tell a stakeholder that a date will slip, early and without drama.

Conditions

• Fully remote.