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Подключить ботаClient Service Manager
AIDigital
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Удаленно
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Опубликовано: 13 Jun 2025
- Build and maintain strong client relationships, understanding their unique needs, goals, and business challenges.
- Proactively address client concerns and consistently seek opportunities to improve client satisfaction and foster long-term partnerships.
- Anticipate client needs and identify growth opportunities within small to midsize accounts to drive incremental value.
- Review reports and dashboards from the client’s perspective, identifying and addressing any concerns promptly with internal teams.
- Demonstrate excellent organization and time-management skills to manage multiple client accounts, ensuring timely deliverables and updates.
- Coordinate effectively with internal teams (MPO, Growth, Planning) to keep projects on track and align with client expectations.
- Communicate clearly and concisely in both verbal and written updates, presenting campaign performance and insights compellingly.
- Present data and insights in an understandable way that highlights results and actionable insights for clients.
- Possess a solid understanding of major digital advertising platforms (e.g., DV360, META, Google Ads) and tools used at AI Digital.
- Adapt quickly to new tools and platforms, with a high-level grasp of campaign setups, optimizations, and reporting to facilitate cross-team communication.
- Identify issues and campaign challenges proactively, collaborating with internal teams to implement effective and timely solutions.
- Remain flexible in adapting to changing client requests and market trends, while maintaining resilience in handling client expectations.
- Stay informed on digital advertising trends, platforms, and best practices, demonstrating enthusiasm for continuous learning and industry innovation.
- Remote-first culture
- Paid Time Off (vacation, sick, personal and paid holidays)
- Opportunities for learning
- Staff events and activities
- Friendly team
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