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Quality and Evaluation Team Leader

PashaPay •

Работа в офисе • Опубликовано: 13 Jun 2025

Develop and implement service quality standards and evaluation policies.
Oversee agent compliance with quality standards.
Conduct root cause analysis on service gaps and prepare targeted training or knowledge refreshers.
Oversee regular QA audits (calls, chats, tickets) and calibrate evaluation criteria to ensure consistency.
Prepare the team for AI-based tools (e.g., auto-call audit systems).
Collaborate with Monitoring, Training, and Operations teams to ensure evaluation insights drive real change.
Promote a culture of continuous improvement and knowledge sharing.
Generate reports and present findings to senior leadership.

One of the best business centers of Baku with spectacular sea view;
Career growth and professional development in a dynamically developing company;
Decent payment based on industry standards
An exciting opportunity to shape the product, with leadership committed to open dialogue and a team of purpose-driven colleagues;
Unlimited Learning options : Access an array of learning opportunities to support your professional growth;
Medical Insurance: Full medical coverage from day one;
Corporate Mobile Number: Stay connected with a company-provided mobile number;
Exclusive Discounts: Access the DəyərliSən app for discounts across various services and products within the PASHA Group;
Sports & Wellness Programs: Enjoy discounted access to Push30 fitness and sports activities.

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