Key Account Manager

Technopeak.ae is one of the leading providers for IT solutions and services operating in the Middle East.

We are looking for a Key Account Manager who will become a trusted partner to our clients, reinforce our account management team, and deliver exceptional service at every touchpoint. This role offers a unique opportunity to work with English-speaking clients, dive into the dynamic IT industry, and leverage your skills in a fully remote setting.

• Client Relationship Management: Support and retain existing clients by understanding their needs, offering tailored solutions, and fostering long-term loyalty.
• Account Maintenance: Manage and renew software licenses and service contracts within the current client base.
• Request Handling: Process incoming inquiries from both existing and prospective clients.
• Upselling & Cross-Selling: Recommend equipment and IT solutions aligned with client needs, driving additional sales.
• Administrative Tasks: Prepare invoices, resolve disputes, and ensure timely documentation.
• Logistics Coordination: Oversee equipment deliveries, liaise with suppliers, and track issue resolution by technical teams.
• System Workflows: Utilize ERP (1C), CRM (Bitrix24), and OTRS systems to manage incidents and maintain records.
• Performance Goals: Meet KPIs related to client retention and additional revenue generation.

• Remote flexibility: Work from anywhere with a comfortable schedule (Monday–Friday, 9:00–18:00 Dubai time).
• Onboarding and mentorship: A dedicated mentor during the probation period and support from an experienced IT team.
• Global experience: Collaborate with English-speaking clients and a diverse, international team.
• Unique schedule: Public holidays follow the UAE national calendar.
• Official employment: Compliant with labor legislation, including all applicable benefits.