Player Support Specialist

Responsibilities

• Providing player support — answering game-related questions, resolving technical and payment issues, addressing complaints.
• Managing reviews on Google Play and App Store.
• Moderating the game chat and social networks.
• Collecting feedback from players.
• Monitoring game performance (with Grafana and other tools).
• Informing the developers of emerging issues.
• Testing game updates and the game Portal, collaborating with QA.

Requirements

• You are fluent in English (C1 Advanced level).
• You have high level of literacy.
• You have strong technical proficiency on both PC and mobile devices.
• You are ready and willing to learn and enhance qualifications, including through company-sponsored courses.
• You have extensive gaming experience and passion for games.
• You are highly self-disciplined and responsible.
• You possess an up-to-date PC and an Android mobile device.

The application process may include a test assignment.

What we offer

• A focused team of like-minded professionals with a healthy company culture and appreciation of work-life balance.
• 100% remote work from anyplace in the world (except from Russia and Belarus).
• Working hours — 2/2 11PM–11AM (EET).
• Work shifts on some public holidays, with a compensatory day off afterward.
• Contract through Solar Staff.
• Fixed salary based on the results of interviews and a test assignment.

Do you have what it takes? Apply now.