3rd Line IT Support Engineer

Technopeak.ae is a leading provider of IT solutions and services across the Middle East. As our Remote Support division continues to expand, we are looking for an experienced and reliable 3rd Line Server Support Engineer to join our team.

This role is ideal for someone who thrives in resolving complex IT infrastructure issues, enjoys working across a wide technology stack, and values continuous improvement and high-quality service delivery.

• Handle 3rd line support tickets (complex incidents and service requests);
• Participate in infrastructure analysis and make recommendations for upgrades and improvements;
• Support project implementation across various technical domains;
• Troubleshoot server-side issues, virtualization platforms, and networking problems;
• Document resolutions, infrastructure changes, and create internal technical documentation;
• Communicate clearly with customers and teammates, ensuring transparency and reliability.

Conditions:

• 100% remote work — from anywhere you prefer;
• Full-time position (40 hours/week), Monday to Friday, 8:00 a.m. to 5:00 p.m. (Moscow time);
• Competitive salary based on experience and technical proficiency;
• International, remote-friendly team environment;
• Regular team syncs, 1:1s, and knowledge-sharing routines;
• Opportunities to work on IT infrastructure upgrades, security, and automation projects;
• Professional growth across multiple technology domains.