Support Specialist L1

Synder is seeking a motivated Support Specialist with experience in providing B2B SaaS support and exceptional written and verbal communication skills in fluent English.

What You Will Do

  •  Respond to customer inquiries through various channels, including email, chat, phone, and video conference;
  •  Work in a team environment with a focus on customer satisfaction;
  •  Provide installation, training, troubleshooting, and maintenance support to customers;
  •  Write user guides and actively participate in customer behavior research;
  •  Analyze customer feedback to identify potential problems and improve user experience;
  •  Manage and resolve difficult customer cases with exceptional communication skills;
  •  Display initiative, enthusiasm, and professionalism.

What You Need

  •  Fluent English, with excellent written and verbal communication skills;
  •  2+ years of experience in providing B2B SaaS support;
  •  Ability to work 5 days a week from 4 pm to 12 am CET with days off on Sat&Sun, (including possibility to work the same hours on Sat&Sun with days off on Thu&Fri every two weeks);
  •  Excellent listening and problem-solving skills;
  •  Ability to handle complaints and difficult situations in a calm and patient manner;
  •  Proactivity, initiative, and enthusiasm for personal development.
  •  Display initiative, enthusiasm, and professionalism.