Customer care claims specialist

·         Buyback cases analyzing;

·         Dealers and factories Buyback claims review;

·         Buyback claims documents preparation to get reimbursement from OEM, factories, and dealers

·         Compensation process managing;

·         Processing requests from dealers (Buyback reimbursement)

·         Work in close cooperation with Warranty, Quality, Hot-line, and Accounting teams

·         Make proposals of KRU-Dealers aftersales business processes improvement

·         Reports preparation