Customer support specialist

Ansvery is a team of professionals that helps product developing companies boost user engagement, loyalty, and retention by providing outsourced customer support and consulting services.

Tasks:

• Help users resolve their issues with game mechanics and app features (no calls, written communication only).
• Resolve user queries in a fast and effective manner.
• Respond to reviews in the stores (App Store/Google Play).

Requirements:

• Fluent in Russian and English (upper intermediate or B2).
• Excellent written communication skills in Russian and English.
• Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
• Detail-oriented, stress resilient, ready to handle a barrage of questions.
• Ready to do a small test assignment.
• Ready for 2x2 shift schedule.

What we offer:

• Possibility to work remotely.
• Career progression and realization of personal potential.

We are waiting for you!